Privacy Policy
Effective date: 2026-01-01
This Privacy Policy explains how TechVortex ("we","our","us") collects, uses, and safeguards information in connection with our mobile games, websites, and related services. We operate from Bangladesh and aim to follow applicable laws and platform requirements. This document is written for players, partners, and website visitors. By using our services, you acknowledge that your information may be processed as described here.
We design our systems to reduce unnecessary data collection. When possible, data is aggregated or de-identified. We do not request sensitive personal information for gameplay. If a feature requires additional data, we present clear notices and options where supported by the platform.
Information we collect
Depending on how you interact with our services, we may collect:
- Technical data such as device model, operating system version, language, region, IP address, and identifiers provided by the platform for analytics or essential functionality.
- Usage data such as session counts, gameplay events, feature adoption, voluntary ad interactions, and error logs.
- Contact details you provide directly, for example when you email us or submit a form on our site, including your name, email address, and the content of your message.
We do not knowingly collect information from children in violation of platform policies or applicable law. If you believe a child has provided personal data to us without appropriate authorization, contact us and we will review and respond.
How we use information
We use information to operate, maintain, and improve our games and services; to diagnose issues and secure our systems; to plan content updates and in-game events; to communicate with you about support requests; and to comply with legal obligations. Aggregated insights guide design choices, performance improvements, and localization planning. We avoid practices that would unreasonably disrupt player experience.
Where platform tools provide preferences (such as limiting personalized advertising), we respect those settings. When consent is required for certain processing, we aim to request it clearly and provide a method to withdraw where possible.
Sharing and service providers
We may share limited data with service providers who assist with analytics, crash reporting, cloud hosting, payment processing, and quality assurance. These providers are obligated to handle data appropriately and only for the services we request. We may also disclose information if required by law, regulation, or to protect our rights and the safety of users.
In the event of a business restructuring or transfer, information may be processed as part of that transaction, subject to applicable safeguards.
Data retention and security
We keep data only as long as needed for the purposes described or as required by law. Retention periods vary depending on system logs, analytics needs, and support records. We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, or loss. However, no method of transmission or storage is completely secure, and we cannot promise absolute protection.
Your choices and rights
You may request access, correction, or deletion of certain information by contacting us. Depending on your region and platform, you may also control analytics or advertising preferences through device settings. We will review requests and respond where applicable. If we cannot fulfill a request, we will explain the reasons consistent with legal obligations and platform policies.
International transfers
Information may be processed in countries outside your own. We take steps designed to protect information in accordance with this Policy and applicable requirements. By using our services, you acknowledge these transfers.
Cookies and similar technologies
Our website may use cookies for essential functions and basic analytics. You can accept or decline non-essential cookies via the on-site banner. Browser settings can also restrict cookies, which may affect some features. For details on choices, see the cookie banner controls and this Policy.
Third-party links
Our services may reference third-party pages or tools. We are not responsible for their practices. We encourage you to review their policies when you leave our site. Internal references, including our Legal notes, are provided for transparency.
Updates to this Policy
We may update this Policy to reflect changes in our services or requirements. The "Effective date" will indicate the latest version. If material changes occur, we will take reasonable steps to notify you, such as posting a notice on our site.
Contact us
If you have questions about this Policy or our practices, contact us at TechVortex@gmail.com or by phone at + (880) 179 523-46-82. Postal correspondence can be sent to: House 18, Road 4, Block C, Banani, Dhaka 1213, Bangladesh.